Sure! Here's the full translation into English:
❓ Frequently Asked Questions (FAQ)
📦 When will my order be shipped?
Shipping times may vary as we ship worldwide from different distribution centers, depending on your location. We do our best to ship your order promptly and deliver your products as quickly as possible.
❌ How can I cancel my order?
We can only cancel orders within 12 hours of purchase. After that time, the order may have already been processed, prepared, or shipped.
Once this process has begun, we can no longer cancel the order.
We apologize for the inconvenience, but we are committed to providing fast service, including immediate order processing and shipping.
🔁 What is your return policy?
If there is an issue with your order (defective product, wrong item, damaged item, etc.), please contact us within 7 days of receiving your order. We’ll be happy to review your request. If approved, we will offer a free exchange.
Please do not return any items without our prior approval.
Our customer service team will review your request and provide instructions.
Vallesi reserves the right to deny any return request.
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
Cosmetics, lingerie, underwear, and shapewear are final sale items due to hygiene reasons.
💳 What payment methods do you accept?
We accept the following credit cards:
Visa, MasterCard, and American Express.